Pathetic Email Response

Dear Vodacom

I am extremely displeased by your email sent to me from your technical department. I have the my vodacom app which i use daily, my data always goes to waste as I have a LTE package at home and wifi at work. I recently checked the app that gave me an amount of data that was going to expire in the coming days, and another amount that was going to expire in the coming month. On this day the app had a balance of 3.5 to 3.7 gigs. From this portion 1.5 gig was going to expire as we were about to enter a new month, i used this data by downloading two games. I still had a portion of data that was meant to carry over into the next month. The next morning nothing carried over, I called your call centre made my query regarding this. This was escalated, I just saw a mail now from your tech department who apparently in their mail is giving me a gig out of good faith, then proceeded with a very patronising response. I didnt ask you for a gig, I asked you for an answer as to what happened. I spend almost 2000 a month with vodacom, I dont need your service, I more that able to pay my contract and move my business elsewhere! I repeat, I do not need your service, its customers like me that are keeping you in business and who helps you turn a profit year on year.