YP
Yikun P
1 reviews | Active since Nov 2010
06 May 2022, 21:04
Pathetic ｓｅｒｖｉｃｅ ｆｒｏｍ ＶＯＤＡＣＯＭ ！！！！！
Ive been paying for a 20-20 line and the speed im getting is a quarter of that.My first report was on the 23 march ( SR***) . After many times of report someone finally contacted me because i post over social media. He was he a new code (SR***) And told me the eta to fix the line would be 28 April , but im still waiting. This service is really unacceptable. Yet every month they are the first one to deduct money out of my account for a internet speed that not even user able.
Its already been two week since since they promise to fix it with the ETA time and speed up the service , yet everything still remain the same
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Vodacom's replyOfficial
08 May 2022, 08:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 May 2022, 08:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
YP
Yikun P's updateReviewer Update
09 May 2022, 16:02Ive been in contact with your facebook and twitter department . Twitter department said i must keep in contact with facebook because that was my initial starting point ( i have photo as prove )
Facebook been telling me to wait ,"they understand the frustration ", they apologize for the inconveniences since the 23 of March.
Vodacom have been sending me to department after department, is that how you value your customers ?
With a 20-20 line today my vodacom test is , download is 0.22mbps ,upload 2.47 mbps, Ping 1322.70 Jitter 613.59
Facebook been telling me to wait ,"they understand the frustration ", they apologize for the inconveniences since the 23 of March.
Vodacom have been sending me to department after department, is that how you value your customers ?
With a 20-20 line today my vodacom test is , download is 0.22mbps ,upload 2.47 mbps, Ping 1322.70 Jitter 613.59
YP
Yikun P's update09 May 2022, 16:02
Reviewer Update
Ive been in contact with your facebook and twitter department . Twitter department said i must keep in contact with facebook because that was my initial starting point ( i have photo as prove )
Facebook been telling me to wait ,"they understand the frustration ", they apologize for the inconveniences since the 23 of March.
Vodacom have been sending me to department after department, is that how you value your customers ?
With a 20-20 line today my vodacom test is , download is 0.22mbps ,upload 2.47 mbps, Ping 1322.70 Jitter 613.59
Facebook been telling me to wait ,"they understand the frustration ", they apologize for the inconveniences since the 23 of March.
Vodacom have been sending me to department after department, is that how you value your customers ?
With a 20-20 line today my vodacom test is , download is 0.22mbps ,upload 2.47 mbps, Ping 1322.70 Jitter 613.59