PATHETIC

Pathetic.... I had a contract whick I took late in 2016, it was a router, all was well till may 2018 I was called 4 and upgrade I declined. On the 16th June my line was cut off no internet connection or anything, I thought it's network issues cz I had traveled to the villages until the next debit order date, I realized I was debited a wrong amount, I reversed it and thought I would get a call. July, Aug and sep was I was debited rediculus ammounts like 16k debit order, I then went to a store in the Glen MAll jobug that's when I was told I did an upgrade I requested to see docs I realized that the ID used was ********** and I was told to go to home affairs or police station for an affidavit, it was inconviniencing and I was assisted by a guy called simbarashe, he was so rude and told me it's not his fault otherwise I mast go to the branch thst did the upgrade in kolonade, I did not even know where thst is as iv never been there, I submitted the affidavit to him but nothing was done, 2019 I received an sms that I'm going to be garnished but the debit order was suspended, I went to another store in southdale mall I was assisted by Sharmaine, she td me to get an affidavit again she will report a *****, she later gave me a ref said I must wait 21days, I did and kept on calling the number she gave me for an update, I was told it's sorted, I kept quiet thinking all is but to my suprise I was seeing vodacom cellular on my clear score, I thought myb its not updated. The 16nth may 2021 I was doing something with my bank then I was told they can see on my credit record thst I owe vodacom.... I got frustrated and called, all morning I was transferred from 1 dep to the other, later I went to the store in southdale I was put on a cs yet again till I went through to the collections, theady told me that I must wait 21 days again cz it's not vodacom s problem that my record was not updated I must also know thst it's not vodacom s fault and ***** happens all the time cz I was complaining of the inconvenience caused that 21 days it's a long time cz this thing has been going on for years , I am very annoyed about this whole process cz I a. Unable to do anything I'm stuck due to the ignorance. I do not even understand how they gave sm1 phones as an upgrade without verifying... Like the ID I used was issued in 2008 I took the contract in 2016, then an upgrade done in 2018 with an ID issued in 2010, yest I'm td is not vodacom s fault, ***** happens. I wonder if staff is trained for ***** or our information is not safe, and I guess vodacom dsnt mind loosing cz they just give phones to anyone thst comes for a contract.... What an annoying service provider!!!!