WZ
Wade Z

1 reviews | Active since Aug 2020

25 Aug 2020, 15:30

Pathetic

I have been in contact with Vodacom to relocate my fibre and still haven’t heard anything from Vodacom and it has been 7 weeks. No response from the fibre department would are meant to be contacting me for installation. Apparently it has been assigned to someone for installation, but I’m beginning to that this person doesn’t actually exist. Happy to take my money every month though. Absolutely pathetic service. They can’t even set up LTE in the interim.

0
Replies (1)
Vodacom
Vodacom's reply26 Aug 2020, 07:19
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team