TN
Trichelle N
1 reviews | Active since Feb 2019
18 Oct 2019, 09:30
Pathetic
Honestly it's pathetic.. So for 3 or 4 months my husband noticed that he starts paying more and more each month for his contract. We eventually went to Vodacom and were told that we were paying for devices that someone else managed to load onto my husband's profile. After finding this out they said they would refund us. So they do that, and then switch off his contract and tells us that all of a sudden we owe them the amount that they owed up which they never paid out to us in the first place. My husband's phone was switched off and he can't upgrade because no one in Vodacom actually knows what's going on in the company!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 Oct 2019, 09:33 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Oct 2019, 09:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
31 Oct 2019, 08:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply31 Oct 2019, 08:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team