kM
katleho M
1 reviews | Active since Dec 2017
25 May 2020, 12:39
Pathetic Disgusting Service
Your Service is just pathetic
Payments made in full and my line is still suspended for over 5 days ??? I called over 15 times spoke to over 10 people. No one knows whats going on there>>>how many times should one send a POP seriously?????? A huge company such as yourselves? Do you even provide training for your consultants?? Why am i being **** to? They never call back when they say they will...They send you to pillar to post. I regret ever taking fibre with you. Disgusting service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
25 May 2020, 13:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 May 2020, 13:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
kM
Regards,
Nolwando.Jawe
Customer Care
eService Team
On 2020/05/22 16:10, katleho m, wrote:
katleho M's updateReviewer Update
25 May 2020, 14:58Good day Katleho.
We acknowledge the receipt of your email.
Due to unforeseen circumstances I was unable to make telephonic contact with you.
Kindly be advised you need to contact the Vodacom Fibre Department on *** (Free from a Vodacom number) or email: *** as they are best equipped to assist you.
Operating Hours:
- Monday-Friday 06:00-22:00
- Saturday/ Sunday/ Public Holidays 06:00-22:00
Did you know invoices can also be obtained by visiting the Vodacom portal (www.vodacom.co.za)You must be registered to view all relevant information.
Regards,
Nolwando.Jawe
Customer Care
eService Team
On 2020/05/22 16:10, katleho m, wrote:
CAUTION: This email has originated from outside of Vodacom - be careful of attachments, links and suspicious payment requests. Please report suspicious emails using the Report Phishing button in Outlook. ..........so now all of a sudden you guys can call people
kM
katleho M's update25 May 2020, 14:58
Reviewer Update
Good day Katleho.
We acknowledge the receipt of your email.
Due to unforeseen circumstances I was unable to make telephonic contact with you.
Kindly be advised you need to contact the Vodacom Fibre Department on *** (Free from a Vodacom number) or email: *** as they are best equipped to assist you.
Operating Hours:
- Monday-Friday 06:00-22:00
- Saturday/ Sunday/ Public Holidays 06:00-22:00
Did you know invoices can also be obtained by visiting the Vodacom portal (www.vodacom.co.za)You must be registered to view all relevant information.
Regards,
Nolwando.Jawe
Customer Care
eService Team
On 2020/05/22 16:10, katleho m, wrote:
CAUTION: This email has originated from outside of Vodacom - be careful of attachments, links and suspicious payment requests. Please report suspicious emails using the Report Phishing button in Outlook. ..........so now all of a sudden you guys can call people
Vodacom's replyOfficial
27 May 2020, 08:32Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. As per our chat, you confirmed that your query is resolved.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 May 2020, 08:32
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. As per our chat, you confirmed that your query is resolved.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team