Pathetic, disgusting service

Good day,

I hope this complaint goes through to somebody that cares about the reputation of Vodacom Pty or please forward to the office of the CEO Shamil Joosub.

3 months ago I upgraded this line through your upgrades department ********** . The only reason for upgrading was the deal they offered at the time hence I thought my son would enjoy the package and I would save more.

The upgrade package was receive R200 airtime and 1gig data anytime and 1gig night time after 12 for 24 months. This can be proved if someone in your organisation takes the time to listen to the recording when I called your upgrades department rather than saying to me indirectly that I am lying.

It's the third month now that I have to call in to 111 but what a waste of time hence it's your fault Vodacom for outsourcing and not training your staff correctly. Today 1 October 2017 I spoke to Natasha who tried solving my problem but her supervisor or team lead is so much a Dictator "Wandie" who is one of the worst management person I have ever spoke to in my life. Listen to the call at about 08:15am today. I called from my contract number.

Natasha the agent calls me back to then tell me to call the upgrades department and they will resolve the issue, what a waste of time.

Fix my contract immediately as this is a breach of contract on your part. I will aswell escalate this complaint through Facebook, ICASA and Consumer Protection.

I know I am not wrong in the details of my upgrade but you are. The contract number in question is ********** 781.

About 5 days ago I received a call from someone in your company who confirmed they would escalate the matter since I posted it on Facebook, to listen to the call but subsequently again promise but no delivery.