KG
Kabeer G

1 reviews | Active since Dec 2016

14 Dec 2016, 12:05

Pathetic, disgusted NO WORDS

<p>i have posted 3 complaints on hello Peter and Vodacom responds with a "consultant will contact you" I am still waiting..</p> <p>i have since received an email from Vodacom stating that"the matter has been resolved -11 December 2016" I have been on the line with Vodacom for more that an hour and still nothing..from department to department..</p> <p>i have now been told that the numbers that I have which are in contract have been deleted and allocated to somebody else..</p> <p>over the last 3 months I have been begging Vodacom to activate my lines and sort my matter out only to hear that my numbers are now in contract with somebody else..</p> <p>how is this even possible..</p> <p> </p> <p>The worst part is that they make no effort to communicate or to offer a reasonable explanation..</p> <p> </p> <p>please advise on what to do next</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply14 Dec 2016, 12:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team