PATHETIC, & DESPICABLE

I have a HUGE complaint about VODACOM, the LACK OF SERVICE LACK OF INTEREST LACK OF PERFORMANCE I have been communicating with Vodacom personnel for over 7 years, about OCCOUNT BEING OVERCHARGED, despite my providing detailed spreadsheets, of each account. DATA "******".."DRAINED: WHILST NOT EVEN BEING IN THE COUNTRY. My daughter was in Bali, yet the data account exceeded R 8 600.00. She does not have international roaming. A copy of her passport was handed to Vodacom Broadacres, reflecting her absence from South Africa, during dates that her data was depleted. TO DATE, WE HAVE NEVER RECEIVED AN ACKNOWLEDGEMENT OF THE RECEIPT OF THIS DOCUMENTATION AND COMPLAINT. OUR EXPERIENCE WITH VODACOM... "JUST KEEP PAYING, NO MATTER WHAT SERVICE IS, OR IS NOT PROVIDED, CHARGES AND OVERCHARGES, AS LONG AS WE GET YOUR MONEY" FIBRE CONNECTION APP**** FOR BEGINING OCTOBER 2020, ON THE CLEAR UNDERSTANDING THAT MY SON CAME BACK FROM FRANCE, TO CONTINUE HIS STUDIES ONLINE WITH AMERICA TWO AND A HALF MONTHS LATER, (19 DECEMBER 2020) STILL NO FIBRE INTERNET CONNECTION, DESPITE THERE BEING A FIBRE LINE/TERMINAL INSTALLED BY PREVIOUS TENNANT, VODACOM HAD THE ROUTER DELIVERED TO THE COMPLEX, AND ONLY HAS TO DO THE INTERCONNECTION BETWEEN THE FIBRE TERMINAL AND ROUTER, WITH SETTINGS. DESPITE ENDLESS COMMUNICATION, BOTH VERBALLY AND VIA EMAIL, THREATENING EXPOSURE ON PUBLIC PLATFORMS AND LEGAL ACTION, ABSOLUTELY NOTHING HAS HAPPENED. UNBELIEVEABLE THAT A HUGE COMPANY LIKE VODACOM, COULD NOT CARE LESS ABOUT THEIR PAYING CLIENTS, BUT MISS ONE PAYMENT, AND SEE HOW QUICKLY VODACOM WILL TERMINATE THE SERVICE. WE HAVE BEEN EXTREMELY PATIENT, NOT AGRESSIVE, BUT THIS HAS GOT BEYOND A JOKE, WHERE THE IS A PATHETIC LACK OF INTEREST AND/OR SERVICE...AND BOTH. IS VODACOM JUST A HUGE ******** ORGANISATION, WITH NO ACCOUNTABILITY?