Pathetic delivery service

I bought a product and I was quite clear that I am buying it for my mother and we are not in the same province.

I get a call from the delivery company that it can’t be delivered because they can’t deliver to a 3rd party.

Now they are telling me that I need authorisation from Vodacom.

Vodacom has made a sale and no where to be found and worse, didn’t advise me of their own rules.

This was meant to be delivered by Christmas and I was assured of that.