Pathetic! Debit but receive no data!!!

Item: Vodacom
Rating: 1
Author: Carin M

1/2 hour and still holding - useless beyond words.

Once again my daughter was not allocated her data BUT Vodacom has debited my account for it. Same excuse "we're having issues allocating data". I was informed last month that this was sorted and she would receive her data for the next 12 months (go and listen to the calls) - Vodacom, do you actually know what you're doing?????

Listening to your IVR is torture and when I eventually get through, I'm transferred again and that's where it ended....

I no longer have the patience to deal with you and your incompetence - cancel my contract immediately! !!!

Helpful (0)

Replies (3)

Vodacom's replyOfficial

01 Dec 2018, 14:57

Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team

Vodacom's reply01 Dec 2018, 14:57

Official

Vodacom's replyOfficial

01 Dec 2018, 15:48

Vodacom's reply01 Dec 2018, 15:48

Official

Carin M's updateReviewer Update

02 Dec 2018, 07:29

Copy past response - predictable. I do not want to speak to any of your "agents", I am done repeating my self. I have requested a call from the CEO on Monday.

Carin M's update02 Dec 2018, 07:29

Reviewer Update

Copy past response - predictable. I do not want to speak to any of your "agents", I am done repeating my self. I have requested a call from the CEO on Monday.