1 reviews | Active since Apr 2017

01 May 2017, 20:18

Pathetic **************** by vodacom

<p>I've got.a Vodacom Wireless router contract which is R339 a month for 20gb. Upon taking out this contract I've asked for a limit of R100 in case we go over this 20gb a month. </p> <p> </p> <p>In December, my debit order went off for R11 000 for this contract. There is no possible way that I could've used that amount of data in one month, considering that I have wifi at work and am in office the entire day. </p> <p> </p> <p>I asked my bank to reverse the debit order and I called Vodacom to investigate this problem. </p> <p> </p> <p>Also so if I asked for R100 limit, that would mean the data should cut of after reaching the limit and not continue running into thousands of rands. </p> <p> </p> <p>Vodacom has has not gotten back to me regarding this and has since then cut my network and still</p> <p>continues to charge me every month the monthly subscription while not being able to connect. </p> <p> </p> <p>I have phoned them numerous times. I am currently paying R339 and not receiving any usage of the device for the pay four months. </p>

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Replies (1)
Vodacom
Vodacom's reply02 May 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team