Pathetic **************** by vodacom
<p>I've got.a Vodacom Wireless router contract which is R339 a month for 20gb. Upon taking out this contract I've asked for a limit of R100 in case we go over this 20gb a month. </p> <p> </p> <p>In December, my debit order went off for R11 000 for this contract. There is no possible way that I could've used that amount of data in one month, considering that I have wifi at work and am in office the entire day. </p> <p> </p> <p>I asked my bank to reverse the debit order and I called Vodacom to investigate this problem. </p> <p> </p> <p>Also so if I asked for R100 limit, that would mean the data should cut of after reaching the limit and not continue running into thousands of rands. </p> <p> </p> <p>Vodacom has has not gotten back to me regarding this and has since then cut my network and still</p> <p>continues to charge me every month the monthly subscription while not being able to connect. </p> <p> </p> <p>I have phoned them numerous times. I am currently paying R339 and not receiving any usage of the device for the pay four months. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
