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TM
Thavan M

1 reviews | Active since Oct 2011

01 Dec 2021, 20:10

PATHETIC Data speeds around 8pm and most times it's under 2mbps!

I just signed up for the 400/400Gb deal as RAIN 5G was not widespread. I read on My Broadband that one can get 5G on Vodacom and general speeds are good. The salesperson quoted around 10Mbps. I'm in Goodwood and speeds are under 1Mbps around 8pm. This is pathetic. They should only sell data packages in an area that has enough bandwidth. I'm thinking of cancelling my contract but I hope they rectify the situation.

0
Replies (8)
Vodacom
Vodacom's reply02 Dec 2021, 07:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
TM
Thavan M's update06 Dec 2021, 18:00
Reviewer Update
I provide ALL the details requested the same day... I'm still waiting.
Why is the UPLOAD speed GREATER than the download speed? It's a waste of bandwidth
TM
Thavan M's update15 Dec 2021, 13:04
Reviewer Update
***:00
Pathetic download speed of less than 1Mbps.
I still have no response or update.
After hours speeds are over 5Mbps so this should be the standard.
TM
Thavan M's update31 Jan 2022, 15:33
Reviewer Update
SLOW download speeds today.
IS THE NETWORK OVERLOADED?
TM
Thavan M's update04 Feb 2022, 11:21
Reviewer Update
SLOW SPEEDS in Goodwood area and there are masts in the area.
IS VODACOM NETWORK OVERSUBSCRIBED?

Sort this out immediately
TM
Thavan M's update08 Feb 2022, 15:37
Reviewer Update
STILL SLOW SPEEDS in Goodwood area and there are masts in the area.
IS VODACOM NETWORK OVERSUBSCRIBED?

Sort this out immediately
TM
Thavan M's update15 Feb 2022, 19:31
Reviewer Update
PATHETIC data speeds in Goodwood area between Fairbairn and Vasco Boulevard.
ARE THEY OVERSUBSCRIBED?
TM
Thavan M's update06 Mar 2022, 11:21
Reviewer Update
HOW CAN YOU CLOSE AN UNRESOLVED ISSUE?

Thank you for your support. Your query with ref number *** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom