GO
Georgia O

1 reviews | Active since Jan 2015

09 Apr 2019, 21:10

Pathetic data

Good day, I have been using data with Vodacom since 2015 on my Ipad with absolutely no problems. Last year November I upgraded to a 30 gig package which includes 30 gig night owl data with a router. This package worked perfectly whilst the sim card was in my iPad. Then I ran into a problem with my updates on IOS which needed a wifi connection. So I used my sim card in the router. Ever since I have encountered problems updating and downloading apps. The apps download or update till almost finished and then I receive a message that the app cannot be downloaded. Tonight after struggling for hours to update apps and download from the cloud, I switched off my wifi and dowloaded all my apps like a charm.

Can you please fix the problem ASAP, as I cannot be expected to pay for data and it is pathetic.

Kind regards

Georgia Oliver

0
Replies (2)
Vodacom
Vodacom's reply10 Apr 2019, 06:28
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply10 Apr 2019, 10:05
Official
 Dear Georgia 

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query. 

We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team 

Best regards,