CL
Charmaine L

1 reviews | Active since Nov 2020

09 Jun 2021, 10:00

PATHETIC

Absolute pathetic service. A contract months already expired. Given notice 2019, then get summons May 2021 and send another notification that I no longer have contract and against my will and because my credit record is very important to me I paid the amount they requested once again according to 31 May 2021 letter and statement. 1 June I get another invoice saying that I owe two month. No use calling and holding on to speak to a human as the humans working for Vodacom obviously don't receive the necessary training to be able to sort out this account. Several emails and still Vodacom is useless.

0
Replies (2)
Vodacom
Vodacom's reply09 Jun 2021, 10:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
CL
Charmaine L's update09 Jun 2021, 10:27
Reviewer Update
Your automated response is also a joke as you do respond in due course as their service stinks. Pathetic is actually an understatement.