Pathetic customer support and no proper SLA

Very bad customer support Fibre line down since Friday 14th Nov When I call on 15th they gave a lecture about their internal Sla and they have 48 hours to assign a ticket. And Monday they only assign a ticket and I am to expect a call today or tomorrow??? They have people to work in weekend but no one to handle the ticket..?? They have SLA for their teams but the customer can wait few days and no one cares

Vodacom is being pathetic.. And no Longer proper customer support Same issue happened in all service I had with them.. New Fibre.. New phone Contract.. Fibre line down issue