Pathetic customer support

<p> </p> <p> </p> <p>My daughters phone was ****** Thursday 09 March 2017, I immediately phoned 082111 to lock her sim card. Sunday 12 March 2017 I had a simswop done and asked the consultant to unblock the line. Sunday afternoon the phone was not registering on the network. I phoned 082111 and asked why the phone was not registering on the network and I was told a simswop could take 6-24 hours. Monday afternoon same story. I phoned again and was assisted with a very rude CC. asked me millions of questions to be verified and finally assisted me. I was advised the sim was never activated. Monday afternoon I went back to the Vodacom Shop where I did the simswop and asked the consultant that assisted me on Sunday to check and see why the sim was not activated. Another call was logged and I was advised it is a network issue it will be resolved in 24hours. 24 hours later it is not resolved and I phone the Vodacom shop, I then get advised that there is a admin lock on and that I must call ********** to have it lifted. I then call ********** and go through the whole process and was advised the admin lock is removed. I wait another 24 hours and this morning I discover that we are still in the same predicament. the phone is not registered on the network. I phoned this morning again ********** and tell the lady that I phoned yesterday to have the admin lock removed, she tells me that the admin lock still shows on the system and she will put me through to some or other department where the gentleman advises that they can not remove the admin lock I must phone customer care. I phone CC and the call is dropped. this is beyond ridiculous. Does anyone from Vodacom actually know what they are doing?????? How freaking difficult is it to remove a admin lock????</p> <p>I</p>