Pathetic Customer Services

Vodacom has one of the worst customer care services I have ever engaged with. I’m trying to resolve incorrect statements for two cell phone contracts from outside South Africa. I sent an email to customer care informing them of the issues. Every time I respond to a question from customer care consultant, I receive a reply from a different consultant having to explain the entire issue again with no resolution after multiple emails.

Vodacom, your process responding to a client through multiple emails is a total disaster OR one of the following: Consultants are too lazy to read previous communication OR Consultants has not received enough training OR consultants are *********** OR your Process is not working!