Pathetic customer servicefrom Neo and Team-Leader Muzi wrt deactivig monthly every month data

<p>I was reassured in June 2016 by Sean, I thik who said the every month data additional purchase is deactivated and credited my R29.00 a airtine. This morning I called 114 and spoke to Neo, who I hope you listen to the call as I dont understand how she is empoyed there, as firstly, she is uable to comunnicate as epected to client, a she knows, is @let me see howI can try to help you" when clients call with queries, they donnt need "try to help" bu need service, answers and resolutiion. She then called Muzi, who was even worse who confirmed that, yees In junne, there was a monthly data purchase acrivated and that he will deactivate it, he also confirmed that R29 was credited as airtie, I then asked, what is going to happen with the extra debited R29 again as I was reassured it was deactivated, he said "unfortunately we cannot credit that R29" I then cut the cal as I spoke to a useless Neo and then useless Muzi. I need my R29 credited and TO STOP DEBITED R267.00 that I did not sig for. DISGUSTED</p>