Pathetic customer service...****ed

My name is Sandiso Pikela ID ***94089. Am so dissapointed the way Vodacom is harassing me. My account is on arrears and because I am affected by the Covid 19 issue. I've been trying to contact Vodacom I don't know how many times. The lines take forever to respond. Now that I want to make arrangements, there is no one to assist. I once told them before the phone is my wife not mine and they have my number, I don't understand why would a person call and just keep quiet. My wife gets calls all the time at 8pm from no ***. I know am on arrears but I will not tolerate this behavior. Am sure this is not the kind of service that you can offer. No...if you want to speak to me the account holder, call me on my number..***