Pathetic customer service, ZERO Accountability.

Your customer service is really appalling! I am waiting since last week for someone to contact me regarding a double debit I have been invoiced for this month. I am still waiting on someone to confirm the cancellation of the contract that I put through on 2 separate occasions wasting in excess of R100 worth of airtime. I am so sick and tired of receiving these copy and paster answers via your facebook account. There is ZERO accountability from Vodacom to its customers and you should be ashamed. I am filing a complaint with the Consumer Protector today, there is no way I will allow you to take money from me when i have done my part in canceling the contracts on time while your staff are not trained well enough to do their jobs properly and action the cancelation as instructed. Pathetic !