Pathetic Customer Service yet again

<p><br />Rowann Perumalsamy‎Vodacom<br />8 mins near Cape Town · <br /> <br />Worst service ever!!!!! I had a data dispute with Vodacom concerning data on the 31 December 2016!! I got an SMS on the 7th February saying that I will get a refund after the bill run on the 3rd Feb.. received my invoice today no refund!!! Called the call centre for help.. I was on the phone with the first consultant for 23 minutes.. he couldn't help , then he transfers me to the next solutions consultant .. she does the verification check all over again!!! Then low and behold she actually finds the credit note in the system but she can't find it on the invoice.. this is after another 10 minutes on the phone.. then to add insult to injury.. she tells me she can only assist tomorrow because the lady that does the credit notes is not in!!! After wasting 40 minutes of my time, this is the response I get from Vodacom!!! You mean you have one person in the whole of Vodacom processing credit notes!!!! This has not only cost me time but I view this as theft!! Money has been debited out of my account but not refunded!!!!!!</p>