PATHETIC CUSTOMER SERVICE VODACOM

<p>For many years I had a cellphone contract with Nashua Mobile. They then merged or where taken over by Vodacom direct. I received the notification but was not aware that the banking details had to be changed also. As a result, I continued to pay my monthly installments into the Nashua Mobile bank account as this was loaded as a beneficiary on my online banking system. A mnth or two later my phone was cut - I couldnt send or receive phonecalls and/or sms's. After finally making contact with BOTH the said parties, I emailed all my proof-of-payments to Vodacom & asked them to please reconnect my number as it was all just a misunderstanding which I was in the process of rectifying but that my account was 100% up to date. They refused. I then in turn refused to pay my account until they reconnected me. Needless to say, this never happened & I was handed over to "collections". After about 3 mnths my contract ended & I settled my account/contract 100%. I then went into the Canal Walk branch of Vodacom & asked them to re-instate my number but on a PREPAID basis. I completed all the paper work & paid for another/new sim card only to find out a few weeks later that this cannot be done as my number has been re-allocated to someone else. This is BS. I have phoned the number repeatedly & it just beeps & I am still using all my apps etc. whenever I have wifi so my number has NOT been re-allocated. I just want my number back. In service. No strings attached. Can anyone help/advise? </p>