Pathetic customer service, useless at actually doing their jobs.

Promise after promise after promise and still NO feedback from Vodacom. Chantelle fropm your social media complaints department called me last Friday and promised to have feedback for me by Wed 21st April and that she will call me to advise. Wed has come and gone and still nothing. I have requested cancelation on 4 separate calls, wasting my time and my airtime. I have sent your device back, collected by RAM Couriers and provided the collection number. Despite all of this ****! I am still no closer to establishing whether this upgrade was cancelled OR what I will be billed come 1st May! How pathetic is this! Why on earth is no one able to do their jobs properly and provide decent service. It really is a simple flippen request. Cancel and ensure I am not billed come 1st May... but no as usual Vodacom is as useless as ever. I will most likely be billed on 1st May, despite having gone through all of this **** to cancel in time and ensure that I wont be but because of your people's uslessness I will suffer and have to fight further just to get my money back. Sickening!