1 reviews | Active since Dec 2017
Pathetic Customer Service - Tyger Valley Shopping Mall
Dear Vodacom
After making running around the shopping mall, standing in a queue for more than hour to get a proof of address to get a new SIM card Rica, I have to find out the card was never Rica. Hence the reason the ****** SIM is not working. Now, I have to waste more time to go get the thing Rica.
Your customer service has dropped to junk status just like South Africa's economy.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
We regret taking note of your experience and thank you for bringing it to our attention.
I could not reach you when I called. I have escalated this matter to the management of the stores in Tygervalley for review and action.
We apologise for any inconvenience caused.
Regards
Moddy
Good day
We regret taking note of your experience and thank you for bringing it to our attention.
I could not reach you when I called. I have escalated this matter to the management of the stores in Tygervalley for review and action.
We apologise for any inconvenience caused.
Regards
Moddy