Pathetic customer service per USUAL!!!

I cancelled my fibre subscription with vodacom a month ago as required by them, cancellation was approved with effective end date, 01/07/2021, SR***. I'm still on their network as they have not released my line yet and I need to move over to my new provider but unable to do so. I have contacted them numerous times, via telephone and e-mail just for them to tell me I should contact vumatel for line release. It is not my responsibility as vumatel was not my provider. They already debited their last last fees but still no action from them. This is exactly one of the reasons I left them, as their customer service is pathetic. Now I'm in limbo, absolutely no action from their side. They were quit happy taking my money but when you need them to do their JOB, this is what happens, absolutely disgusting.