Pathetic Customer service on fibre line

Item: Vodacom
Rating: 1
Author: Anneline K

My fibre line has been down since Thursday, 27 Jan 2022. Despite numerous daily follow ups no one has contacted me to resolve. I only am advised that it's been escalated. I am highly irate at this pathetic customer service.

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Replies (1)

Vodacom's replyOfficial

31 Jan 2022, 12:01

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply31 Jan 2022, 12:01

Official