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Liesl M

1 reviews | Active since Jul 2014

05 Jul 2023, 11:06

Pathetic customer service / NO customer service

I have been struggling since the 11th of May to get this issue resolved. Ref number: RCO412633 I have phoned and sent so many emails and i am not getting any feedback from Vodacom.

Good day please see below as they trying to assist you further with the query. Good day, The investigation has been deemed valid (in customers favor). Please see below investigation findings: Dispute is deemed valid since the agent advised the customer that it will be a 24 month contract however a 36 month contract was captured. The agent told the customer that he won’t pay for his old device giving him the impression that he will be paying less. We have attempted to contact the customer with no success. Please provide us with the customers alternate number for further assistance. Kind regards, Nobuhle Goba

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Replies (2)
Vodacom
Vodacom's reply05 Jul 2023, 12:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LM
Liesl M's update06 Jul 2023, 09:11
Reviewer Update
If you only became aware of my complaint now, since the 11th of May then there is a huge concern at Vodacom. My complaint has been escalated a million of times and I simply get no response from VODACOM.