PATHETIC CUSTOMER SERVICE & LEGAL DEPT.

1 & a half years ago I terminated my Vodacom contract. A few months later, I app**** for a new contract which was approved immediately. Last week I app**** for an additional contract for my son, only to have the application declined due to unsettled funds!! I ALWAYS pay my accounts so this was not the case. Eventually after 2 days & several calls, I was told to call Vodacom's legal dept. The call centre agent confirmed that my account was closed & that no outstanding funds were due. <br> <br> The reason it was declined was because Vodacom's Legal dept. failed to add a closure note to my account. The agent told me that my application would be approved. I called Cellucity and indeed my account was approved.<br> A week later, I decided to take out another contract for my daughter, only to have my application declined AGAIN, for the same reasons. Once again I had to do everything again. Vodacom confirmed that the note had finally been added after more than a year. So I submitted my application again today, only to have my app. declined AGAIN. 2 days in a row & after the call centre confirmed just 2 hours before that of my account being closed.<br> WHAT MORE DO I HAVE TO DO TO GET THIS RESOLVED?