Pathetic customer service & lame excuses

Terrible supposedly online upgrade service of a SIM. I upgraded my SIM on 19 March 2018. When I made enquiries after holding on forever and being transferred everywhere, but to no avail. So what is the use of adding a delivery address for the SIM if you don’t make use of it?? No a lame excuse of sorry RAM Couriers could not get hold of me. I said yes, because you used outdated info, which I also indicated on the order. Where I was told to hold on, to update with customer care. No thank you! Just use the delivery address I gave on my order AND which was confirmed on your e-mail to me.