Pathetic Customer service from Vodacom Fibre!!

The worst customer service from Vodacom Fibre! Had an issue on Tue 20 where the Internet dropped. Logged a ticket that needed to be escalated to 2nd level. I have followed up multiple times everyday for the past week now and nothing has happened. Consultants just replay the same script and nothing gets done. I find it inconceivable that a technician takes over a week (and counting) to do their job. In the meanwhile I'm incurring massive data costs as I am working from home. Further to this, I have logged a ticket to cancel my contract - this too is hanging in limbo with nothing being processed! I then took this to Twitter and was assured that it has been escalated and I would receive feedback.... 24 hrs later and still nothing. I literally had to call Vumatel myself to log a ticket to resolve the issue (the correct procedure is that it needs to be escalated via the ISP). Utterly pathetic customer service and a substandard product in any case! DO NOT USE VODACOM FIBRE!