RG
Richard G
1 reviews | Active since Feb 2026
12 Feb 2026, 07:02
Pathetic customer service from Vodacom Fibre
I moved from JHB to Cape Town and had Fibre Installed on the 02/02/2026. To date I still have no internet coming through the line. 2-3 calls a day of 30-45min each since then and no resolution. I’ve asked to speak to a manager - nope. Asked to speak to a technician - nope. Asked for a technician to come to my house to investigate- nope. 12 days of no internet , I work from home and cannot perform my job because of vodacom’s incompetence! Promises to phone back by every agent are false and their sincerity is ****. My issue has been upgraded to “critical” for over a week. I have multiple tickets open.
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Replies (2)RG
Richard G's updateReviewer Update
12 Feb 2026, 08:05Ive heard that before… I have 11 promises on recorded lines that a consultant will contact me. They don’t. They never do. I don’t need a consultant to call me back I need a manager and/or a technician that will solve the problem. If a consultant tells me to restart my router again (been done every day) I’m going to flip.
12 days now with no internet…
12 days now with no internet…
RG
Richard G's update12 Feb 2026, 08:05
Reviewer Update
Ive heard that before… I have 11 promises on recorded lines that a consultant will contact me. They don’t. They never do. I don’t need a consultant to call me back I need a manager and/or a technician that will solve the problem. If a consultant tells me to restart my router again (been done every day) I’m going to flip.
12 days now with no internet…
12 days now with no internet…
RG
Richard G's updateReviewer Update
12 Feb 2026, 16:54Thank you. It’s now close of business today, whomever was supposed to contact me has *still* not done so. My issue is *still* not being addressed or resolved, and yet another day lost. End of day 12.
RG
Richard G's update12 Feb 2026, 16:54
Reviewer Update
Thank you. It’s now close of business today, whomever was supposed to contact me has *still* not done so. My issue is *still* not being addressed or resolved, and yet another day lost. End of day 12.