Pathetic customer service from Vodacom

My vodacom fibre line has been down since Monday 27 Feb 2023. Just all of a sudden it stopped working. On the 28th as usual vodacom debited my account. I had contacted them the same day to say my Fibre isn't working and I use it for work as Im working from home. I've spoken to various consultants who all told me that within 72 hours the issue should be resolved. I've ask kindly to have the issue escalated as I require the internet for work. Each time I called the consultant told me it's been escalated and the issue is being resolved. It's been an entire week, I haven't received a call from vodacom neither has anyone come out to resolve the issue. There is no way to contact anyone senior or to leave a complaint. Vodacom does not care about servicing their customers. I'm uphalled by how pathetic the service and turn around time is. Canceling my contract with vodacom. I would rather give my business and money to a competitor willing to assist.