Pathetic Customer Service from Vodacom Canal Walk

If could give it less than 1star I would. I've been with Vodacom for 6 years now. They always gave good service when it came to claims and upgrades. I've booked my phone in for repairs on the 9th of May, I'm still sitting without a phone till today, first it was the insurance not insuring the right device, when the manage to fix it they swooped around IMEI numbers and the claim was declined because "the device" I was claiming for is being used at this point I had to call insurance again to make sure the right IMEI number is for the right device. The worst thing about this experience is that no one is calling me to say how far is the claim, I'm the one who should go in store and ask what's happening and only for them to tell me that they still waiting. This whole time I was dealing with Monique at the Canal Walk Repair Centre, who clearly has no idea what customer service is because if I was called immediately there is an error this matter would have been solve already. Three time I've been in the store looking for an update Monique wouldn't even come out from the stock room, she would just sends someone to tell me she'll give me a call which she never does. Not even once she called me to give me feedback.