Pathetic customer service from Vodacom

Item: Vodacom
Rating: 1
Author: Shanaaz L

App**** for home wifi on 1st December 2021 and sent all documents requested to Kubashnie Pillay (agent) on 2. December 2021. Was told she will contact me within 24 to 48 hours. No feedback was received on her end so I emailed customer care and was told an agent will contact me within 24 hours. Nobody phoned me again. On 6 December I sent Kubashnie an email and tried calling customer service but no answer or available agents. Tried the whatsapp number they gave to track orders which is *** but its not listed as a WhatsApp number (doesn't work) This is pathetic service from Vodacom. I am extremely disappointed!

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Replies (1)

Vodacom's replyOfficial

06 Dec 2021, 14:20

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply06 Dec 2021, 14:20

Official