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Randal T
1 reviews | Active since May 2022
08 Aug 2022, 13:14
Pathetic customer service from Vodacom.
Its taking Vodacom 2 months to sort out a simple issue from the time of their ***** sales department. Two months of calling and explaining my problem it is still under investigation . Every consultant that i speak to says i will receive a call back. I never get that call. If they transfer my call it goes to the wrong department. Never again with Vodacom.
Helpful (0)
Replies (3)0
Replies (3)Vodacom's replyOfficial
08 Aug 2022, 15:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Aug 2022, 15:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Randal T's updateReviewer Update
08 Aug 2022, 16:51I was told so many times even today that my issue is with migration enquiries but just now i received my invoice for end of august and the issue is not resolved yet. In light of this i will put a stop to the debit order so no payment until vodacom sort themselves out.
RT
Randal T's update08 Aug 2022, 16:51
Reviewer Update
I was told so many times even today that my issue is with migration enquiries but just now i received my invoice for end of august and the issue is not resolved yet. In light of this i will put a stop to the debit order so no payment until vodacom sort themselves out.
RT
Randal T's updateReviewer Update
10 Aug 2022, 15:25Alas, i am still waiting for vodacom consultant to call me. This query is now two months old.
RT
Randal T's update10 Aug 2022, 15:25
Reviewer Update
Alas, i am still waiting for vodacom consultant to call me. This query is now two months old.
