RT
Randal T

1 reviews | Active since May 2022

08 Aug 2022, 13:14

Pathetic customer service from Vodacom.

Its taking Vodacom 2 months to sort out a simple issue from the time of their ***** sales department. Two months of calling and explaining my problem it is still under investigation . Every consultant that i speak to says i will receive a call back. I never get that call. If they transfer my call it goes to the wrong department. Never again with Vodacom.

0
Replies (3)
Vodacom
Vodacom's reply08 Aug 2022, 15:56
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
RT
Randal T's update08 Aug 2022, 16:51
Reviewer Update
I was told so many times even today that my issue is with migration enquiries but just now i received my invoice for end of august and the issue is not resolved yet. In light of this i will put a stop to the debit order so no payment until vodacom sort themselves out.
RT
Randal T's update10 Aug 2022, 15:25
Reviewer Update
Alas, i am still waiting for vodacom consultant to call me. This query is now two months old.