Pathetic Customer Service from Vodacom

I called Vodacom to do an upgrade on Saturday 5 December 2020. I was promised that the phone would be delivered within 4-7working days. After a few calls trying to track my delivery it was no where to be found. Until when I called yesterday 16 December with the intention to cancel the deal out of frustration I then was told that actually the deal was cancelled because the handset I was going to get has since been discontinued. I did not think that Vodacom can do such a thing, but they did it unashamedly so. To think that I was not asking for a free service it's shocking.