Pathetic customer service from Cancellations

<p>I did an early cancellation on Saturday (paid and signed for) and was told papers will be sent away and it will take 48 hours. We are on day 7 and the contract still hasn't been cancelled. I have called the cancellations department on Wednesday, Thursday and 3 times today. Today's calls alone - First call 25 min, second call 56 min and Third call 20 min. ***!!! You jump at the chance for new business, but when people want to leave you make it nearly impossible.</p>