Pathetic customer service from all involved with vodacom

Been trying for just over a month to change 2 contracts from my deceased mother to my name. 1st I was told just to submit a letter. Then death certificate and ID. Then nothing for a bout a week. Then after about a week or 2 I enquired only to hear they are waiting for some thing or other from head office. Then nothing. Then the person vanished. Maternity leave. No problem with that. So I followed up with the new store manager. He requested some documentation. All was submit and days later I was told sorry .. vodacom can't give me a contract. No explanation given. Been 2 weeks now and no explanation still. I followed up with customer care using the email. Started of very responsive. Then later nothing. Not a word. No feed back. Store manager and customer care ignores my email. Been about 6 weeks now. We have been with vodacom for 20 years. Been paying for the contracts out of the very same account for 20 years.

VODACOM YOUR CUSTOMERS DESERVE BETTER. NO WONDER YOUR SHARES ARE PLUMMETING.