SR
Shannen R

1 reviews | Active since Sept 2018

03 Oct 2018, 08:27

Pathetic customer service for online purchases

This is the second review I give Vodacom online within a period of less than a month! The customer service I have been offered is extremely horrific! Everytime a follow up is done , a different answer is given, almost as if its said just to shut you up as a client and get you out of the way! im really disappointed and disgusted in what your customer service has become as a leading Network provider. Your clients circumstances are not taken into account or handled with the courtesy they deserve. I suggest Vodacom takes a serious look into its customer service since its senseless wanting to be a leading network service provider with pathetic service . YOUR CLIENT DETERMINES YOUR SUCCESS & CONTINUATION AS A BUSINESS.

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Replies (2)
Vodacom
Vodacom's reply03 Oct 2018, 10:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Oct 2018, 10:50
Official

Dear Shannen

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further

Vodacom Consumer Website Team