Pathetic customer service, false advice.

Hi, My Name is Sashni Moodley. I have been having issues with vodacom customer care. I need assistance to resolve my issue. I had purchased a data voucher and i called in and explained that it was my fault having entered the voucher pin and i did not wait for the confirmation as i was in a rush to get to work. I only realised what had happened after i thrown away the voucher. I work at the outlet that i purchased the from. My manager was kind enough to provide me with the serial number. I have proof of purchase. I contacted vodacom customer care numerous times. Each agent giving me a different method to retrieve the voucher. I have had no joy since. It will be 2 weeks this saturday that i called vodacom. I huge company like vodacom should have a system in place to assist with issues like this.

I think this is simply a lack of customer service on their side. I am a loyal customer to vodacom and have been for years. I purchase data and airtime regularly. I feel that they are just messing me around.

Hoping to get some assistance. Thank you in advance.

Kind regards Sashni