Pathetic customer service

I submitted a relocation request for my Fibre installation on 21 July 2023 and 4 months later my fibre line has still not been relocated after countless promises by the Vodacom fibre consultants and managers alike. I have been calling every few days to get an update because Vodacom does not provide updates and every single time the consultants can't give me an answer as to why my relocation hasn't happened and promise to keep me updated or escalate the issue but to date not one of them have given me feedback or resolved the issue. The fibre team have proposed many solves to the issue even cancelling and starting a new line but to date none of this have resolved the issue. In the interim I have been using a router supp**** by Vodacom that is constantly needing to be reconnected because the connection is not stable. This is the worst customer service I have ever received and yet I have not once missed or paid my premium late and this is the service that I am receiving from Vodacom.