Pathetic customer service

I was due for an upgraid, so i went for the upgrade and took the samsung combo where you get a cellphone and a watch. They had to order both the samsung S21 aswell as the Samsung active 2 watch, witch i do understand if they dont have stock in the shop. What i do have a problem with is the fact that they 1st orderd the wrong watch and promised me they will have the correct watch for me on Thursday 3 june 2021. I went back to shop on Thursday to collect the watch and to open another contract with vodacom( witch i am not going to do anymore), only to find out that they never ordered the correct watch for me and told me there was a miscommunication between the two consultants. They never kept me updated on the proses from the start. This is unacceptable!! I will not be making use of vodacom anymore. THIS WILL BE MY LAST CONTRACT WITH VODACOM.