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mahesh B
1 reviews | Active since Aug 2011
24 Aug 2021, 06:45
Pathetic customer service
I’ve been a loyal customer with Vodacom since 1995 but their service and response time is dropping by the day. I recently submitted a query regarding a double charge of fibre service on my invoice but to date no refund has been actioned.They have a preloaded automated e mail response to hello Peter complaints and no physical agent gets in contact with their customers. My next step will be to the ombudsman and ICASA.
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Vodacom's replyOfficial
24 Aug 2021, 07:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Aug 2021, 07:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team