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Anonymous A
1 reviews | Active since Oct 2020
24 Feb 2021, 13:31
Pathetic customer service
On 21/01/2021 I app**** for fibre contract. I was provided with interim solution which did not work for 5 days. I had no iinternet connection during this period. Only had access to internet after 10:00 26/01/2021. During the many calls to vodacom fibre department and vodacom IT staff who could not resolve the problem I was informed that I need to send an email to *** and I will be compensated or not billed for the days without internet. I sent email on 27/01/2021 and follow up email on 23/02/2021 no responce from Vodacom instead my bank account is debited with a way more than contract signed amount. Vodacom respond to my emails, its easy to get your contract but all you really interested in is new business and do not care about after sale customer service.
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Anonymous A's updateReviewer Update
24 Feb 2021, 13:552nd complaint for Vodacom. Before I app**** for the fibre contract I had a sim card only data contract. I called Vodacom early in January 2021 to find out how much it will cost to cancell my contract as I was planning to rather apply for unlimited fibre contract at that stage. I called vodacom and was given an amount of R980.00 penalty to cancell my wifi contract and need to pay this amount at any vodacom shop. At the vodacom shop i was told i need to call the customer care again and ask for email sent to me with the amount. I did that and this time I was given an amount of over R5000.00. I asked to be put through management and spoke to Boitumelo Ramaotswa who confirmed this amount. I asked Boitumelo to listen to the recording the first time I called when I was given the R980.00 penalty amount and I also want to listen to it. Boitumelo called me back afterwards maybe 4 or 5 times saying she is still waiting for the recording then she dissapeared till now. I have been waiting for response from Vodacom for weeks since last month January 2021. Vodacom I need to cancell this wifi contract as I have replaced it with your fibre contract. I would have never app**** for the fibre contract if I knew you were this pathetic. I cannot afford 2 contracts such ***** cannot be expected from a big company as you Vodacom
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Anonymous A's update24 Feb 2021, 13:55
Reviewer Update
2nd complaint for Vodacom. Before I app**** for the fibre contract I had a sim card only data contract. I called Vodacom early in January 2021 to find out how much it will cost to cancell my contract as I was planning to rather apply for unlimited fibre contract at that stage. I called vodacom and was given an amount of R980.00 penalty to cancell my wifi contract and need to pay this amount at any vodacom shop. At the vodacom shop i was told i need to call the customer care again and ask for email sent to me with the amount. I did that and this time I was given an amount of over R5000.00. I asked to be put through management and spoke to Boitumelo Ramaotswa who confirmed this amount. I asked Boitumelo to listen to the recording the first time I called when I was given the R980.00 penalty amount and I also want to listen to it. Boitumelo called me back afterwards maybe 4 or 5 times saying she is still waiting for the recording then she dissapeared till now. I have been waiting for response from Vodacom for weeks since last month January 2021. Vodacom I need to cancell this wifi contract as I have replaced it with your fibre contract. I would have never app**** for the fibre contract if I knew you were this pathetic. I cannot afford 2 contracts such ***** cannot be expected from a big company as you Vodacom
Vodacom's replyOfficial
24 Feb 2021, 13:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Feb 2021, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team