pathetic customer service

Good Day,

My name is Shanilla Lutchman for the past 2 months i been trying to cancel my cellphone contract. Every month i go to the Gateway Durban branch to find out when my contract is due to end but not once i was told my account was locked for the past two years. i was told i was not able to cancel my contract due to the line been blocked so i had to wait in store for the account to be unblocked so that i could process my cancelation. i was told at the store the consult unable to process cancelation so i had to call *** which i been doing for the past 2 months. Every time i call the number i was told someone will call me back because of the system changes but up till this date no one called me back. I am even more frustrated because the store consultant Priya and her manager tried to help me but was unsuccessful. On the 07/09/2019 i went back to the store to check if my contract is canceled but i had to call the *** number again however i requested to speak to a manager and i spoke to a guy by the name of Bhekume. Ntuli who refused to let me speak to a manager after a few arguments i was able to speak to a manager by the name of Adolehus. Sanvweli who was very very unprofessional and very unhelpful. after more than 20 minutes on the phone with the manager he hung up on me so i called back and spoke to him and i was told my contract will be canceled on the 09/09/2019. Today is the 15/09/2019 and im at the store again and guess what my contract is not canceled. It is passed the cancelation date and i am paying for something which i dont have. When i first took out the contract a few months later my phone was ****** so i went to the Gateway Durban branch and i reported my phone ****** but a consultant who is no longer at a gateway branch told me she will do a sim swop and i can take a phone but i will get the same number however that was not the case she blocked my account without notifying me. This is a continuous problem that is facing.

the number in question is ***.

I am highly frustrated and i am currently going to pay for something which i dont have and something im trying to cancel. if i am billed for the month of September i am not going to pay. i got so many lines with vodacom and previously i had alot of contracts but this is the 1st time im having a bad not just bad but terrible experience.

I hope to hear from you soon.

Your sincere,

frustrated customer.