Pathetic customer service

If I could rate your service zero stars, I would.

I have been paying for two months for a faulty device that was returned in June, only to discover—after following up myself due to your complete lack of communication—that the contract was cancelled back in June upon return. Despite this, I was still debited in July. I reached out via email requesting a call back from a customer care agent to explain:

Why the contract was cancelled

What fault was found with the device

Why I was not informed or offered a replacement device

To date, I have received no response. This is completely unacceptable and reflects extremely poorly on Vodacom's customer service. It feels like I was left in the dark while being charged for a product that was no longer in use.