Pathetic customer service, DO NOT buy phones or contracts online!!

I ordered a black Friday special (24th of Nov 2017), which is more than 2 months ago. A P9 Lite and P10 Lite for R279 per month. While I was busy processing the order the quantity on site showed there was still stock, and the deal was not sold out (I also refreshed the page before I ordered), with next day delivery. An agent called me to complete my authentication process. Two months later I still did not receive my phones. After a lot of calls to online sales department they said that I must email ********** I mailed them a few times without any feedback. I also emailed customer care ********** and received an email stating that they will call me back within 24hours. They did not phone me back. After another a few days later, they phoned me. Believe it or not they phoned me telling me to phone the online sales department again because they can’t help me. I phoned them again and they said I must email ********** I did this as well and still no reply. Vodacom just passes the bucket and is not interested in helping their clients at all. The next day I phoned AGAIN this time the agent told me that my order was cancelled with no reason. Today I phoned AGAIN but this time my order was not cancelled any more, but still they did not give me a date of delivery. Dispirited and desperate for someone to help me I asked if they can perhaps help me with another device. Now hear this – they said they will give me a Huawei P9 lite for R229 per month. How does this make sense at all! Taking your clients for a fool. I have recorded all my calls and have also all my email available if anyone wants to see how Vodacom is handling their customers. In the two months I did not receive one notice that my delivery will be late. What I have learned from Vodacom: Never trust them that they will phone you back Never trust their systems showing that they have stock Never trust Vodacom to get stock in for more than 2 months Vodacom will not help you resolve your problem even though it is not my fault Their next day delivery is a **** They will just pass the problem to someone else that will do the same They will not compensate you for their fault.

I wish I could give a zero rating