Pathetic customer service

The worst service provider by far!!! With them most untrained call center agents who have no soft skills,not to mention customer service skills

Vidocom and it's cell phone insurance Dept double debited my account in the 20th of July and they acknowledged the error but they are shifting blame between vodacom and their insurance Dept which is apperantly finrite and to date I still have to call them for my refund which I didn't get, they said I have to wait 30 days and today Thanda who I spoke to is again telling g me I have to wait another 30 days!!! For money they stole from My Bank account on the 20th of July already

Thanda is the agent I spoke to at around 5pm today who was extremely non apologetic and rude because I could hear the attitude in her voice and she even went as far as dropping the call in my ear and kept interrupting me with attitude, not only does she need training but perhaps someone who is looking a job can do it and treat customers better then the way she does her job unprofessionally