Pathetic customer service

Firstly a consultant called and basically told us to take an airtime contract becasince the contract had ended, my number could be recycled even though I was still using it and it being active. My husband and I were on the phone with him and we agreed to make sure I don’t lose my number. The consultant had told is that we will pay R65 per month but I see evey single month vodacom debit R76+ . Why is thi?

Secondly, on Wednesday the 22nd I bought 500mb using aortime advance twice but immediately after purchasing. I got a message that the data had been depleted and that couldn’t have been possible as ai hadn’t used it at all. I received these messages with min seconds of recharging. I called on Sat to query this spoke to a very RUDE girl named Kutlwano. She basically had no interest in assisting from the get go. She arrogantly told me today is Saturday and I’m querying something that happened on Wed so she won’t help me without even trying to see if she could pick up anything on the system. Anything and everything that came after had no weight because she made it clear in he beginning that she didn’t want to assist me